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QQ服务突现故障 腾讯官方这样回应(双语)

2018-05-11 10:29:03来源:快科技

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  5月9日晚间,腾讯QQ服务突然出现故障,具体表现为消息频频显示发送失败,文件传输也不稳定。

  On the evening of May 9, Tencent's QQ service suddenly failed. The specific manifestation was that the message frequently showed failure to send and the file transmission was also unstable.

  具体来说,在单对单聊天时,消息几乎每次都会显示发送失败,有红色感叹号图标,但其实对方基本都已经能够看到。

  Specifically, in a single-to-single chat, the message is displayed almost unsuccessfully every time. There is a red exclamation point icon, but in fact, the other party can basically see it.

  但奇怪的是,群聊却很正常,可能是消息发送机制不停所致。

  However, strangely enough, the group chat is normal. It may be that the message sending mechanism is not stopped.

  另外,文件发送也会没有速度,进而提示失败,但有时候其实也已经收到了。

  In addition, there will be no speed for the file to be sent, indicating failure, but sometimes it has already been received.

  上述故障在PC桌面端和手机端都存在。

  The above failures exist on both the PC desktop and the mobile phone.

  目前有不少网友都反应遇到了这一故障,我们将继续跟进。

  At present, many users have responded to this failure and we will continue to follow suit.

  UPDATE——

  腾讯官方回应称:“今晚因个别服务器波动,部分用户发送QQ消息之后,出现红色感叹号(消息实际上是发送成功的)。我们已定位到原因,正在紧急解决,相关异常情况正在陆续恢复。很抱歉给大家带来不便!

  Tencent’s official response stated that “because individual servers fluctuate tonight, some users have displayed red exclamation marks after the QQ message was sent (the message was actually sent successfully.) We have located the cause and we are urgently resolving it. Related abnormalities are gradually recovering. Sorry for the inconvenience!

  UPDATE 2——

  根据腾讯官方公告,本次故障原因是个别服务器波动。问题已于当日23点14分完全修复。同时有关QQ要关闭的说法纯属谣言。

  According to Tencent's official announcement, the cause of this failure was individual server fluctuations. The problem was completely restored at 23:14 that day. At the same time, the statement that QQ is about to close is purely a rumor.

本文关键字: QQ故障

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