Phase II CARD

    A: WHAT IS IMPORTANT WHEN

    Planning a presentation

    • Finding out about the audience

    • Researching the topic

    B: WHAT IS IMPORTANT WHEN…?

    Aiming to improve customer service

    • Staff training

    • Customer satisfaction

    C: WHAT IS IMPORTANT WHEN …

    • Managing a project

    • Encouraging teamwork

    • Keeping to schedule Phase III Card

    Programme for New Staff

    The manufacturing company you work for would like to introduce a full programme of training for new staff.

    You have been asked to help prepare the programme.

    Discuss the situation together, and decide:

    • What should be covered by the training programme

    • How else new staff can be helped to settle into their jobs as quickly as possible