A: WHAT IS IMPORTANT WHEN

    Planning a presentation

    ? Finding out about the audience

    ? Researching the topic

    B: WHAT IS IMPORTANT WHEN...?

    Aiming to improve customer service

    ? Staff training

    ? Customer satisfaction

    C: WHAT IS IMPORTANT WHEN ...

    ? Managing a project

    Programme for New Staff

    The manufacturing company you work for would like to introduce a full programme of training for new staff.

    You have been asked to help prepare the programme.

    Discuss the situation together, and decide:

    ? What should be covered by the training programme

    ? How else new staff can be helped to settle into their jobs as quickly as possible

    ? Encouraging teamwork

    ? Keeping to schedule