CONTENT LESSON 1 PREAMBLE THE QUALITIES OF A WRITTEN TEXT Wordy text vs. concise text The content of letters The layout of a letter Optional parts LESSON 2 SALUTATIONS Basic letter organization JOINING CLAUSES LESSON 3 PUNCTUATION THE PRESENT TENSES THE PAST TENSES LESSON 4 MEMOS, E-MAILS AND FAXES The format of the memo The parts of the memo The qualities of the memo The memo’s content The-mail’s style and content The fax cover The content of the fax cover LESSON 5 FUTURE TENSE IF SENTENCES REPORTS Describing vs. reporting Strategy Types of reports INFORMATIVE REPORTS Situational and event reports LESSON 6 ANALYTICAL REPORTS Introduction to the report Conclusion of the report Basic strategies Proposals and recommendations Identifying the relevant information Recommendations LESSON 7 SAMPLE ANALYTICAL REPORT OTHER VERB FORMS LESSON 8 SPECIAL VERBS COMPARING QUALITIES COMPARING QUANTITIES COMPARING WAYS OF DOING THINGS LESSON 9 ORGANIZING A SITUATIONAL REPORT ORGANIZING AN ANALYTICAL REPORT CREATING YOUR OWN EXERCISES