遭遇糟糕服务？如何应对一次糟糕的服务经历

How important is customer service for you?

Customer service is extremely important to me. When I interact with a company or business, I expect to be treated with respect and receive prompt and efficient service. Good customer service can make me feel valued as a customer and can also influence my decision to continue doing business with a company in the future.

What can companies do to improve their customer service?

There are several things that companies can do to improve their customer service. First, they should invest in training their employees to provide excellent service. This includes teaching them how to effectively communicate with customers, how to handle difficult situations, and how to go above and beyond to meet customer needs. Companies should also listen to customer feedback and make necessary changes to improve their service. Additionally, companies should make it easy for customers to reach out for help or assistance, whether it be through phone, email, or online chat.

Why do you think employees sometimes don't provide good customer service?

There could be several reasons why employees don't provide good customer service. One reason could be a lack of training or understanding of how to effectively handle customer interactions. Employees may also be overwhelmed with their workload or have a negative attitude towards their job, which can impact their ability to provide good service. Additionally, if employees are not properly motivated or incentivized to provide good service, they may not feel the need to go above and beyond for customers.

In conclusion, customer service is crucial for a positive customer experience. Companies should prioritize training their employees, listening to customer feedback, and making it easy for customers to reach out for assistance. By doing so, companies can improve their customer service and ultimately enhance their overall reputation and success.

最近我经历了一次投诉并且得到了满意的结果，我想分享一下这个经历。

那天我去商场购物，准备给朋友买一件衣服。我找到了朋友想要的那件衣服，准备拍照给她看。然而，一位粗暴的导购告诉我不允许在店里拍照，并要求我删除照片。他的态度非常粗鲁，让我非常生气。于是我用录音记录了我们之间的对话，然后立刻去找商场的客服值班经理投诉。

我向值班经理详细说明了发生的事情，并提供了录音作为证据。他非常认真地听我讲述，并向我道歉。然后，他找到了那位导购，并与他进行了谈话。我感到非常满意的是，经过投诉后，导购向我道歉并承诺改正他的行为。

虽然这次购物体验非常糟糕，但是通过投诉，我得到了满意的结果。这次经历让我明白，如果遇到不满意的服务，我们应该勇敢地站出来，向相关部门投诉，并提供充分的证据。只有这样，我们才能得到公正的对待和解决问题的机会。

Do you like to watch the sky?

Yes, I am really into watching the sky especially at night to count the countless stars when I was a kid. I remember I sometimes laid down in the grass for hours to watch the shining stars when in summer because I was fond of imaging the folk stories about the stars.

What is the sky like at night in your hometown?

Well, as my hometown is a tourism city and there is no any industrial pollution, the sky is always clean and clear, and I can see the stunning night sky with countless and glittering stars and sometimes even the galaxy. But unfortunately in a metropolis like Beijing light pollution makes the night sky invisible.

Have you ever taken a course about stars?

No, I have never been in any sorts of courses about stars because actually there was no such courses in the schools or university. But fortunately my grandmother once sent me an encyclopaedia about nature in which there were loads of stories about stars, I got the most of the knowledge about stars from it.

Is it important to study stars?

Yes, I believe that astronomy has always had a significant impact on our world view as it can help open our eyes, give context to our place in the cosmos and that can definitely reshape how we see the world.

What’s your favourite star?

My favourite star constellation is Orion. It’s very easy to spot on winter nights. Firstly, it has a huge red giant star, which may explode any time soon. Besides, it has a massive blue star which is very young. On top of that it also has a big nebula where new stars are being born – so it has everything!